Refund policy

Refunds and Exchanges

We gladly accept exchanges Just contact us within: 7 Business days of delivery. 
Once contact has been made, you have 7 Business days to ship items back to sender for an exchange. 

We do not accept refunds or cancellations, due to each item being personalized and custom. 
But please contact us if you have any problems with your order.

The following items can't be returned or exchanged
• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale. 

You can always contact us for any return question at belgiqueboutique1@gmail.com.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Sale items, Personalized or Custom items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Unfortunately, we cannot accept refunds on Sale items, Personalized or Custom items or gift cards.