Refund policy

Returns, Refunds & Exchanges

Because many Belgique Boutique items are personalized, custom-made, or made to order, custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Non-Custom Items
Non-personalized items may be eligible for return or exchange. Please contact us within 7 business days of delivery. Items must be unused, unworn, and in their original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue and make it right.

Custom & Personalized Orders
Please carefully review all names, dates, colors, sizes, spelling, photos, and personalization details before submitting your order. Once production has begun, custom orders cannot be changed, canceled, returned, or refunded.

Sale Items & Gift Cards
Sale items, clearance items, and gift cards are final sale and are not eligible for return or exchange.

Refunds
If a return is approved, we will notify you after the item has been received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.

Questions
For questions about an order, return, or exchange, contact us at belgiqueboutique1@gmail.com.