Frequently asked questions:
Q: When will my order ship?
A: Please refer to Shipping policy.
Q: Why do I need to pay taxes on my order?
A: As a business we are required by NY State to collect tax on certain items.
Q: My item broke during transit, what can I do about it?
A: We strongly encourage customers to choose the route protection package in their order since you can file a claim directly with them and this issue can be resolved. If you didn't add the protection package please email us firstname.lastname@example.org
Q: What is ready to ship?
A: An item that has already been prepared. (Made as is)
Q: Can I get a refund for my order?
A: Please refer to the refund policy.